Improving the health of businesses through technology.
Digital infrastructure, software, and AI that keep your operations running healthy. We started in healthcare and today we manage cases, customers, and complex workflows across multiple industries.
Since 2017 · Based in Puerto Rico
10+
Years of experience
24/7 Support
500+
Deployments
About
A case management and digital infrastructure company, founded in healthcare.
Online Health was born in 2017 building software for Puerto Rico's medical industry. Managing patient cases — from intake to resolution — taught us how to design systems that move work forward reliably, at scale, without dropping the details that matter.
That's what we mean by “health.” A healthy business is one whose cases get resolved, whose data tells the truth, whose teams aren't drowning in manual work, and whose customers don't get stuck. We build the software that makes that possible.
We're not an agency. We're a product team that designs, builds, and operates platforms — our own and our clients'.
Six verticals, one discipline.
Health. Telemedicine, medical certifications, hospital denial management, and clinical case tools. It's where we started and where we keep investing.
Government Services. Platforms that move citizen cases through public agencies in Puerto Rico — faster, with less friction. CescoOnline.com is our flagship in this vertical.
AI Support. Virtual assistants, conversational agents, and intelligent case routing powered by state-of-the-art language models.
Customer Operations. Systems that help businesses track, resolve, and learn from every customer interaction.
SaaS. Proprietary and custom software products built around case and workflow management.
Automation. We turn repetitive case handling into clean, auditable, low-touch workflows.
Why Online Health
We treat every case like it matters.
Healthcare taught us that a case isn't a ticket — it's someone waiting for an answer. We design systems where nothing falls through, status is always visible, and resolution is the metric that counts.
We build what we operate.
We don't sell software we've never run in production. Our own platforms serve thousands of real cases — and that informs how we build for our clients.
The health of your business is measurable.
Cycle time, resolution rate, abandonment, cost per case. We build software that surfaces those numbers and moves them in the right direction.
Puerto Rico as a base, not a ceiling.
We know the island's operational and commercial context, but we design architecture that scales beyond it.
Products in production.
Three active platforms serving thousands of real cases across healthcare and government in Puerto Rico.
Telemedicine · Medical Cannabis
100% Digital Medical Cannabis Certifications
Puerto Rico’s leading platform for 100% digital medical cannabis certifications. Residents and tourists get certified in 24–48 hours.
Telemedicine · Prescriptions
Medical Consultations from Home, in Minutes
Medical consultations with general practitioners, internists, and specialists for certificates and prescription refills from $24.99, from home, in minutes.
Government Services
Handle CESCO Processes Online
A digital gateway for Puerto Rico drivers to handle CESCO-related processes online — without standing in line.
Technology, AI, and how
healthy businesses run.
We write about what we build and what we learn operating platforms in Puerto Rico.
Let's talk about your next project
Write to us and we'll respond within 24 hours.